Here are answers to the questions we're asked most. If you can't find what you're looking for, email us at info@lushkidz.co and we'll be happy to help.

Sizing

How do I choose the right size?

Our Size Guide shows how to measure your child for clothing and shoes. Sizing can vary between brands and styles and all measurements are approximate, so we recommend measuring your child before ordering.

What if my child is between sizes?

Choosing the next size up is usually the best option. It also gives your little one a bit of room to grow.

How do I measure for shoes?

Measure both feet and use the longer measurement, then compare it with the shoe size chart in our Size Guide. Measuring later in the day, wearing the socks your child usually wears, gives the most accurate result.

Fabrics and care

What are your clothes made from?

Fabric details are listed in the Description on each product page where available. If you'd like to know more about a particular piece, email us and we'll find out for you.

How should I wash my Lush Kidz pieces?

Please follow the care label inside each garment. As a general guide, a gentle cold wash and line drying in the shade help keep knits, ruffles and delicate details looking their best for longer.

Shipping and delivery

Do you charge for shipping?

No. Shipping is free on every order to Australia, New Zealand and the United States, with no minimum spend.

How long will my order take to arrive?

Orders are processed within 1–3 business days after payment is confirmed. Delivery then takes about 5–10 business days to Australia, New Zealand and the United States. These are estimates, and delivery can take longer during peak periods or because of customs, carrier or weather delays.

Will I get tracking?

Yes. Once your order has been dispatched we'll email you tracking information. Please allow a little time for tracking to become active.

Will I pay customs or import fees?

Orders to New Zealand and the United States may be subject to customs fees, import duties or taxes charged by the destination country. Where these apply, they're the responsibility of the customer unless stated otherwise at checkout.

Can I pay in my own currency?

Yes. Shoppers in New Zealand and the United States see prices in their local currency. All other prices are in Australian dollars.

See our Shipping Policy for full details.

Orders

Can I change my delivery address or order?

Please email us as soon as possible. Once an order has been processed or dispatched, we may not be able to make changes, so please check your shipping address carefully before you order.

My order hasn't arrived. What should I do?

If your order hasn't arrived within the estimated delivery time, email us with your order number and the email address you used to order, and we'll look into it with our fulfilment partner.

Returns and refunds

Can I return an item if I change my mind?

We don't generally accept change-of-mind returns, including when the wrong size, colour or style was chosen. Please check our Size Guide before ordering, and email us if you're unsure.

What if my item is faulty, damaged or incorrect?

Please email us as soon as possible with your order number, a short description of the problem and clear photos or a video. Where possible, please let us know within 30 days of delivery. This doesn't limit your rights under the Australian Consumer Law or other consumer laws that apply to you.

Should I post the item back?

Please don't send anything back before contacting us. In many cases a return isn't needed, and if it is, we'll give you the correct return address and instructions.

See our Refund Policy for full details.

Still have a question?

Email info@lushkidz.co or visit our Contact page. We're always happy to help.