Shipping policy
Last updated: August 2026
Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
Processing times are separate from estimated shipping and delivery times.
Shipping Destinations
We currently ship to customers in:
- Australia
- New Zealand
- United States
Shipping Times
Estimated delivery times after dispatch are:
- Australia: 5 –10 business days
- New Zealand: 5 –10 business days
- United States: 5 –10 business days
Please note that these delivery times are estimates and are not guaranteed. Delivery may take longer due to customs processing, carrier delays, weather, public holidays, peak shopping periods or other circumstances outside our control.
Shipping Cost
We offer free shipping on all orders with no minimum spend required.
Tracking
Once your order has been dispatched, you will receive tracking information by email so you can follow the progress of your delivery.
Please allow some time for tracking information to become active after your order has been dispatched.
Customs and Duties
International orders, including orders delivered to New Zealand and the United States, may be subject to customs fees, import duties, taxes or other charges imposed by the destination country.
Where applicable, these charges are the responsibility of the customer and are not included in your order total unless otherwise stated at checkout.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate the shipment with our fulfilment partner.
Please include your order number and the email address used when placing your order.
Email: info@lushkidz.co
Delivery Address
Please ensure your shipping address is complete and correct before placing your order.
If you notice an error after ordering, please contact us as soon as possible. Once an order has been processed or dispatched, we may not be able to change the delivery address.